Support
Write to support@kinoseed.app and we answer the same day. For privacy requests: privacy@kinoseed.app.
Yes, automatically, once per failed run. You see the refund in your balance and in the history on your account page.
Generating starts with a plan. Every run shows its price before it starts. Plans add credits every month, and credits you already hold stay.
They usually arrive within seconds. If not after a few minutes, write to us with the email you paid with and we add them the same day.
On your account page, open Plan and billing. Cancelling keeps the plan until the end of the period you paid for.
On your account page, choose Delete account. Your plan stops at once, and your files and credits are gone for good. In the iOS app: Account, then Delete account.